This Privacy Policy ("Policy") explains how personal data is collected, used, and protected across all services offered by Hello Cambodia ("App", "Service", "we"), including dating/social features and listing/posting features.
1) Scope
This Policy applies to the website, mobile app, and all related services. The App can be accessed globally, and you may have additional rights depending on your country of residence.
2) Data We Collect
The following data may be processed while using the App:
- A) Account and profile data: Username, full name (optional), Email/phone (optional, for verification), Profile photo, bio, location/city (optional)
- B) Dating / social interaction data: Friend requests, connections, Message content (if any), sent time, recipient information, Block/report records
- C) Listing data (user content): Listing title, description, images, categories/tags, Listing communication preferences (e.g., contact via message), Listing views/interaction data (aggregated/analytical)
- D) Technical and usage data: IP address, device/browser information, operating system, Log records, error logs, performance data, Cookies/similar technologies (if used)
Important Note: Any personal information (address, bank account, ID, etc.) you voluntarily include in messages, listing descriptions, or profile sections is your responsibility. We strongly recommend not sharing such data.
3) How We Use Your Data?
- Account creation, authentication, session management
- Providing dating and messaging features
- Publishing listings, directory, search/filtering, moderation
- Security, fraud/spam/abuse detection and prevention
- Troubleshooting, analytics, performance measurement, and development
- Complying with legal obligations and responding to requests
4) Legal Basis for Processing
The legal basis may vary depending on your country. Generally:
- Performance of a contract (providing the service)
- Legitimate interest (security, fraud prevention, development)
- Explicit consent (if optional cookies/marketing are present)
- Legal obligation (official requests, etc.)
5) User Content, Dating, and Listings: Platform Role and Limitation of Liability
- Users create their own content, such as profiles, messages, and listings on the App.
- Users are solely responsible for the content they share and its compliance with the rights of third parties.
- The App is not an intermediary or a party in disputes arising from user listings, statements, visuals, prices, contact details, or peer-to-peer communications.
- Agreements, payments, deliveries, or meetups made between users are entirely their own responsibility.
- We reserve the right to remove content, reduce visibility, or suspend/terminate accounts in cases of suspected illegal/harmful content.
6) Sharing and Publicity
Due to the nature of the App, your profile, listings, and public posts (if any) are visible to other users. Do not include information you wish to keep private (address, ID, bank details, etc.) in your content.
7) Who Do We Share Data With?
We may share your data:
- With service providers (hosting, CDN, email delivery, error tracking, analytics, etc.) only to the extent necessary to provide the service,
- With authorized authorities when legally required,
- With other users within the scope of what you share in the App (such as profile/listing/messaging).
8) International Data Transfers
The App is accessible from anywhere in the world. Our infrastructure providers or servers may be located in different countries. In this case, your data may be transferred outside your country of residence, and we will strive to ensure compliance with relevant regulations.
9) Data Security
We implement reasonable technical and administrative measures to protect your data (access control, logging/monitoring, encryption, etc.). However, 100% security cannot be guaranteed over internet transmission and storage.
10) Retention Period
We retain data as long as necessary for the processing purposes and/or as required by legal obligations. If you delete your account, data will be deleted or anonymized within a reasonable timeframe, barring legal retention requirements.
11) Children's Privacy
The App is not designed for users under 18 years of age. If data belonging to a user under this age is detected, the account may be deleted/terminated.
12) Your Rights
Depending on your country, you may have rights such as accessing, correcting, deleting, restricting processing, objecting to, data portability, and withdrawing consent for your data. You may contact us regarding these requests.
14) Changes to Policy
This Policy may be updated from time to time. Updates become effective as soon as they are published on this page.